C004192 - Principal Technician (VTC/AV)

Duties:

Under the supervision of the Digital Events Manager, the Principal Technician will:

• Set up and manage AV infrastructure for digital meetings/events (equipment, streaming, recording).

• Develop and execute AV implementation plans with clear customer communication.

• Operate and maintain a mobile streaming studio (including videowalls and greenscreens).

• Create technical plans and "Run of Show" documents for hybrid/digital events.

• Instruct and lead a technical team during large-scale digital/hybrid events.

• Design and produce jingles, banners, and digital signage.

• Provide support for digital platforms such as Cisco WebEx, MS Teams, and others.

• Offer first-level support for issues like scheduling, videobridging, and recording.

• Monitor AV/VTC services to identify, diagnose, and verify issues.

• Execute corrective actions as directed by NDW Engineers (VTC).

• Act as deputy for senior staff when necessary.

• Perform other related duties as required.

Requirements:

Education & Experience:

• Higher-level training in Telecommunications, Electronics, Electrical, or Computer Engineering.

• Minimum of 5 years of hands-on experience in live digital/hybrid event delivery.

• Proven experience in leading AV teams during live events.

Technical Knowledge:

• Proficiency in platforms like Cisco WebEx, Microsoft Teams, Skype, Poly, etc.

• Skills in configuration, installation, and troubleshooting of collaboration services (e.g., Poly RMX, Poly DMA, Poly RPRM).

• Experience in creating multimedia elements for events.

Preferred Background:

• Experience working in international/multinational military-civilian environments.

• Familiarity with NATO operations and structure (Allied Command Operations, Allied Command Transformation).

Language Proficiency:

• Fluent in English (written and spoken); some knowledge of French is desirable.

Contract Details:

• Location: The Hague, Netherlands (full-time on-site)

• Start Date: 23 June 2025

• End Date: 31 December 2025

• Total Hours: 836 hours

Working Environment:

• Regular office and secured underground environments.

• May involve shift work and extended hours.

• Frequent travel between NATO and non-NATO sites, possibly including operational theatres.

Security Clearance:

• Must hold NATO Cosmic Top Secret clearance.