RFQ 2025-0178 - ACPV Service Catalogue Design and Development Support

The contractor will provide deliverable-based support to the NATO Cyber Security Centre (NCSC) to design and develop the ACPV (Asset, Configuration, Patching and Vulnerability) Service Catalogue. Key duties include:

1. Design & Documentation

• Develop a Service Description (SD) using NCIA templates (including value proposition, service features, pricing, etc.).

• Draft a Service Delivery Plan (SDP) that includes:

  • Technology components and service model

  • Support model and roles (with RACI)

  • Delivery processes, KPIs, and SLA integration

• Create a Bottom-up Service Cost Model detailing all cost elements for rate setting.

2. Agile Sprint Execution

• Work in weekly Agile sprints (total: 22 sprints in 2025, up to 46 in 2026).

• Participate in:

  • Sprint planning meetings

  • Daily stand-ups (“touch points”)

  • Sprint reviews

• Deliver defined outputs for each sprint and submit written sprint completion reports.

3. Coordination & Meetings

• Provide daily status updates and collaborate closely with NCIA points of contact.

• Attend workshops, conferences, and meetings (onsite in Mons, Belgium, or online).

• Produce draft and final versions of required reports.

4. Quality Assurance & Payment

• Meet sprint acceptance criteria for successful payment.

• Submit signed Delivery Acceptance Sheets (DAS) after each milestone (4-sprint block).

REQUIREMENTS

Mandatory Qualifications

• Security Clearance: Must hold NATO SECRET security clearance.

• Location: 100% onsite at NCIA HQ in Mons, Belgium.

• Nationality: Must be a citizen of a NATO member country.

Technical Skills

• Proficiency in ITIL (Service Strategy/Service Design).

• Strong understanding of financial modeling for IT services, including cost and rate calculations.

Soft Skills & Competencies

• Problem-solving: Effective at diagnosing and resolving IT issues.

• Communication: Excellent English, both written and verbal.

• Interpersonal: Able to explain technical issues to non-technical stakeholders.

• Organization: Ability to manage and document multiple tasks accurately.

• Teamwork: Collaborative mindset and ability to work under pressure with diplomacy.

Additional Expectations

• Must adapt to Agile methodology and iterative development.

• Availability to travel to other NATO locations if required (travel reimbursed separately).

• Required to work outside regular hours if necessary for deliverables.

• Must sign a Non-Disclosure Agreement (NDA).

Desirable Qualifications

• Experience with:

  • NATO or NCIA operations

  • National defence or governmental entities

  • NATO CIS tools and templates