C004192, Principal Technician (VTC/AV)

Duties

Under the direction of the Digital Events Manager, the incumbent will perform duties including:

• Set up and manage the AV infrastructure for digital meetings and events; from AV equipment to streaming and recording.
• Write, plan and execute a full AV implementation plan in alignment with customers, providing excellent customer service and communication;
• Prepare and manage a (mobile) streaming studio including videowalls, greenscreen, etc.
• Create and write a technical plan and Run of Show for larger digital/hybrid conferences and events.
• Instruct and supervise a technical team during larger digital/hybrid conferences and events
• Design and create jingle's, banners, and other digital signage required for digital events and meetings
• Support CISCO WebEx, MS Teams and other event/meeting platforms for Digital/Hybrid Events
• Provide first level support and trouble shooting for customers experiencing issues with conference scheduling, videobridging, recording etc.
• Identify, verify and diagnose suspected trouble AV/VTC Resources and Services through monitoring
• Ensure corrective actions are taken under direction of NDW Engineers (VTC);
• Deputize for higher grade staff, if required;
• Perform other duties as may be required.

Requirements

• Higher training in a relevant discipline (such as, Telecommunications, Electronics, Electrical, or Computer Engineering)
• A minimum of 5 years’ experience in deliverying live digital/hybrid events
• Experience in leading a team of AV technicians during live digital/hybrid events and meetings
• Knowledge of Software used for online meetings/events such as, but not limited to: Industry standard collaboration services (CISCO WebEx, Poly, Microsoft Teams, Skype, etc.);
• Ability to configure, install and troubleshoot industry standard collaboration services from both Poly, Cisco etc. including Poly RMX, Poly DMA and Poly RPRM;
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation.

Language Proficiency:

• A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.
• NOTE: Most of the work of the NCIA is conducted in the English language.