RFQ 2024-0278 - DATA CENTRE INFRASTRUCTURE INSTALLATION ENGINEERING SUPPORT

Duties (Key Responsibilities):

The contractor will provide on-site support for the design, installation, optimization, and documentation of NATO’s data centre infrastructure, following Agile delivery in sprints.

1. Technical Support & Implementation

• Design and optimize the physical layout of data centre infrastructure.

• Install servers, network devices, racks, and power units.

• Conduct equipment "rack and stack" operations and structured cabling.

2. Cable Management

• Assess, reorganize, and document existing cabling.

• Implement structured cabling and label all connections.

• Use Patch Manager Software to track and manage cable routes.

3. System Integration & Documentation

• Integrate new hardware with existing systems.

• Maintain accurate network and equipment documentation.

4. Power & Cooling Optimization

• Recommend improvements for energy efficiency and cooling systems.

5. Training & Handover

• Train NATO staff on installation procedures, cabling best practices, and Patch Manager usage.

6. Reporting & Review

• Participate in sprint planning and review meetings.

• Submit written sprint completion reports.

• Support monthly updates and coordination sessions with NCIA.

7. Quality Assurance

• Maintain quality standards and ensure alignment with NATO operational and security requirements.

Deliverables (Per Sprint):

• Infrastructure assessment reports

• Cabling optimization plans

• Standardized installation procedures

• Patch Manager software integration

• Installed and documented equipment/cabling

• Final optimization report

• Training materials and sessions

Requirements:

Security & Work Location

• Clearance: Must hold valid NATO SECRET clearance.

• Location: 100% onsite at SHAPE Mons, Belgium.

• Work Hours:

  • Mon–Thu: 08:30–17:30

  • Fri: 08:30–15:30

Language

• English fluency required.

Professional Experience (Mandatory)

• 4 years in data centre environments.

• 2 years in military/NATO settings.

• Hands-on experience in:

  • Fibre/copper cabling (Cat5e–Cat7)

  • Rack and stack operations

  • Patch management tools (e.g., SolarWinds, ManageEngine)

  • Network testing tools (e.g., Fluke)

• Knowledge of:

  • TCP/IP, DNS, DHCP, VLANs, OSPF, BGP

  • Power/cooling systems (UPS, PDUs, HVAC)

• Experience managing data centre projects.

Certifications (Mandatory)

• ITIL v4 Foundation

• One of the following:

  • BICSI Technician

  • CNet CNCI

  • Equivalent cabling certification

Desirable Qualifications (Not Mandatory)

• Fibre optic splicing experience

• TIA/EIA data centre standards

• Environmental monitoring knowledge

• Data centre certifications (e.g., Uptime ATD, DCPro)