C004293, Software Licence Manager – SDM

Duties

Software Licence Manager

• Assist in developing, implementing, and maintaining IT asset (software) management processes, ensuring accurate tracking and documentation of all software assets throughout their lifecycle;
• Required to explain complex software licensing issues to non-IT staff ensuring that understanding is gained. May be required to run training or lead presentations for non-digital staff again ensuring that understanding is gained;
• Ensure that confidentiality is always maintained, and that staff adhere to the Data Protection Act, Freedom of Information Act, and the NATO Security Principles;
• Managing software assets from planning, requests, procurement, approval, deployment, operation/licensing, to retirement, while ensuring compliance with relevant regulations and policies;
• Assist in overseeing NATO's software licence management processes and procedures, including tracking, monitoring, and optimising the use of software licences to reduce costs and minimise risks;
• Maintaining accurate and up-to-date records of IT assets, their renewals, and associated costs, especially for software;
• Collaborating with IT and business stakeholders to plan and manage the procurement of software assets, ensuring alignment with strategic objectives and budgetary constraints, across all NATO customers an divisions
• Providing specialist advice and guidance on software and licensing models to colleagues at all levels, including senior management, to support informed decision-making;
• Monitoring and reporting on the performance of IT assets, identifying opportunities for improvement, and driving initiatives to optimise resource utilisation and reduce costs;
• Assisting the Head of Software in contributing to asset and budget planning at operational and strategic levels, including the production of dashboards, reports, and analysis as required;
• Helping to ensuring compliance with relevant regulations, policies, and best practices relating to IT asset and software licence management;
• Liaising with vendors and suppliers to negotiate contracts, manage renewals, and resolve issues related to IT assets and software licences; and
• Continuously staying informed of industry trends, advancements, and best practices in IT asset and software licence management, ensuring NATO benefits from the latest knowledge and insights.

Requirements

• A minimum requirement of a Master's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience.
• Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 10 years extensive and progressive expertise in duties related to the function of the post.

Experience:

• Proven 3 years' experience as a Software Licence Manager, Software Licence Consultant, or similar role.
• In-depth knowledge of Tier 1 software vendor licence practices.
• Experience in service level management and continuous service improvement.
• Familiarity with ITIL or other IT service management frameworks.
• Proven experience in managing vendor relationships.
• Experience managing/leading small team, preferably in international environment
• Excellent communication, negotiation, and customer relationship management abilities.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Training/Certifications:
• ITIL v4 Foundation