Duties

The objective of this role is to ensure a user-centred, consistent, and modern UI/UX design across multiple systems within the NATO Academy Learning Environment (ALE), including Moodle, the Training Management System (TMS), JIRA, the Adaptive Learning Platform, the Training Landing Zone (TLZ), and the NCI Academy Catalogue.

Key Responsibilities

• User-Centred Design: Create intuitive, accessible designs that align with user needs and behaviours.

• UX Research & Testing: Conduct user research, usability testing, and behavioural analysis to inform design decisions and improve usability.

• Design Standards: Develop and maintain style guides, design systems, and reusable UI patterns to ensure visual and functional consistency across platforms.

• Interface Design & Implementation: Produce wireframes, mock-ups, and prototypes, and deliver integration-ready UI components (HTML, CSS, JavaScript) suitable for direct implementation in ALE systems.

• Graphic Design: Create and maintain original graphic assets such as icons, images, and visual elements to enhance the user experience.

• UI Testing & Problem Resolution: Test UI elements (layouts, flows, buttons, banners) and address issues related to responsiveness, accessibility, and design consistency.

• Continuous Improvement: Incorporate feedback and usability findings into iterative design updates.

• System Coverage: Provide UI/UX services across ALE systems, focusing on systems prioritized during sprint planning cycles.

Each sprint (1 week) involves the production of:

• User Research Reports (personas, journeys, validated requirements)

• UI/UX Prototypes and Style Guides (consistent with design standards)

• Integration-Ready UI Components (HTML/CSS/JS templates for Moodle and TMS)

• UI Testing and Iteration Reports with measurable usability improvements

• TMS Design Prototype tailored for Academy needs

Requirements

Essential Qualifications & Experience

• Security Clearance: Valid national security clearance for the full contract duration.

• Education & Experience: Strong academic background (preferably in design, computer science, or a related field) with proven hands-on experience in UI/UX design.

• User-Centred Approach: Ability to translate user requirements into accessible, engaging design solutions.

• UI/UX Design Expertise: Demonstrated experience designing digital products and services for both web and mobile platforms.

• Technical Proficiency:

  • Design Tools: Sketch, InVision, Visio, Adobe Creative Suite (Photoshop, Illustrator, XD)

  • Web Technologies: HTML, CSS (SCSS), JavaScript

  • Design Systems: Component-based and reusable design implementation

• Platform-Specific Expertise:

  • Proven experience customising Moodle using HTML, CSS, and JavaScript.

  • Experience designing and customising JIRA interfaces, workflows, and dashboards.

• Deliverables: Ability to produce both design artefacts (wireframes, mock-ups) and integration-ready outputs (HTML/CSS templates).

• Collaboration: Excellent communication skills in English and ability to work within multidisciplinary, Agile teams.

• Usability Testing: Skilled in conducting and translating user testing into actionable design improvements.

Desirable Qualifications & Experience

• Previous experience working within NATO or NCI Agency environments.

• Familiarity with Agile methodologies and sprint-based design delivery.

• Understanding of UX best practices for e-learning platforms (TMS, adaptive learning tools).

• Knowledge of cloud-based environments and integration of UI/UX artefacts into enterprise systems.

• Ability to provide guidance on visual hierarchy, information architecture, and interaction design.

Language Proficiency

• English: Level 3 according to NATO STANAG 6001 or CEFR B2–C1 (Upper-Intermediate to Advanced) — proficient in listening, reading, writing, and speaking.