C004707, IKM Assistant and Admin Support

Duties & Role

Under the direction and supervision of CQO RPMO, the contractor will perform the following:

1. Knowledge Management System Administration

• Maintain and update internal knowledge repositories (e.g., SharePoint, document management systems).

• Ensure information is accurate, organized, accessible, and compliant with policies.

2. SharePoint Portal Management

• Update and enhance CQO SharePoint portals.

• Collaborate with stakeholders to gather requirements and implement improvements.

• Design intuitive, user-friendly portals to support effective collaboration.

3. Administrative Coordination & Support

• Schedule meetings and coordinate logistics.

• Prepare agendas and meeting documentation.

• Take minutes and track action items.

4. Training & User Support

• Provide guidance and basic training to staff on knowledge management tools and administrative systems.

5. Continuous Improvement Support

• Identify gaps in information flow.

• Recommend improvements to systems, processes, and collaboration practices.

6. Document Control & Records Management

• Develop, implement, and monitor digital and physical filing systems.

• Manage CQO CIS assets inventory.

• Ensure compliance with organizational and data protection policies.

7. Information Organization & Archiving

• Classify, tag, and archive documents according to established taxonomies and retention schedules.

8. Internal Communications Support

• Assist in preparing newsletters, internal updates, presentations, and briefing materials.

9. Quality Assurance & Compliance Monitoring

• Ensure documentation and records meet internal standards and regulatory requirements.

10. Additional Duties

• Perform other related tasks as required.

Requirements

Technical Qualifications (Mandatory)

• Advanced knowledge and proven experience in Information and Knowledge Management (IKM) and Information Management.

• Advanced knowledge of SharePoint, including:

  • SharePoint site design and development

  • Permissions management

  • Workflows

  • Document management

  • Content management

• Advanced knowledge of MS Office package.

• Demonstrated experience designing intuitive and user-friendly SharePoint portals.

• Minimum 3 years of experience in IKM and SharePoint.

• Valid security clearance at minimum NATO Secret level.

• Excellent spoken and written English communication and presentation skills (demonstrated within the past 5 years).

• Ability to work independently and as part of a team.

• Strong attention to detail and problem-solving skills.

Desired Qualifications

• At least 3 years of experience in a similar role and organization.

• Customer-focused and detail-oriented approach.