Key Duties & Responsibilities

1. Assurance Portfolio Management Support

• Assist in the management of the Assurance Portfolio.

• Perform administrative tasks including:

  • Tracking portfolio activities.

  • Managing data and portfolio tools.

  • Preparing data-driven reports.

• Gather and analyse portfolio data to support quality improvements.

• Maintain and improve Assurance Tracking Tool dashboards and boards.

2. Project Assurance Intake Support

• Support the project assurance intake process.

• Perform administrative activities such as tracking and reporting.

• Assist in assurance requirements and criteria assessment.

• Conduct requirements gathering, analysis, and planning activities.

3. Reporting for Services and Projects

• Support monthly and quarterly reporting requirements.

• Update project status and information in the project management tool.

• Prepare project overviews for monthly execution meetings with branch management.

• Maintain and update KPI dashboards.

4. Assurance Framework (AF) Management

• Assist with the management and improvement of the Assurance Framework.

• Support automation of repetitive tasks within the framework.

• Recommend best practices to optimize Assurance Framework processes and methods of work.

5. Branch Administrative Support

• Assist with administrative tasks related to service delivery operations, including:

  • Purchasing activities

  • Travel coordination

  • Meeting organization

• Liaise with the management branch for coordination and support.

Mandatory Requirements

Candidates must have:

• Minimum 2 years experience in:

  • Portfolio or project management support, OR

  • Assistant Service Delivery Manager role, OR similar role.

• Strong knowledge of business application technologies and platforms.

• Knowledge of IT service management best practices.

• Experience with:

  • Incident and problem management

  • Service level management

  • Continuous service improvement

• Familiarity with ITIL or similar ITSM frameworks.

• Experience managing vendor relationships.

Skills, Knowledge & Competencies

• Excellent communication and negotiation skills.

• Strong customer relationship management ability.

• Strong analytical and problem-solving skills.

• Ability to make data-driven decisions.

Desired Experience

• Experience as a Quality Assurance Manager or Test Manager.

• Hybrid work: Possible after minimum 30 days onboarding, up to 2 remote days per week within the Netherlands (subject to supervisor approval).