Configuration Management Implementation Support services for the ITM Recovery project

RFQ 2026-0318 Configuration Management Implementation Support services for the ITM Recovery project

Duties

• Applying the configuration management framework of the Organisation's delivery methodology and tooling.
• Maintaining the project and Enterprise Configuration Management Database (CMDB) or equivalent register across all active Work Packages.
• Defining and enforcing configuration identification, baselining, change control, status accounting, and audit procedures.
• Integrating configuration management with the change control and release processes.
• Conducting periodic configuration audits to verify alignment between physical and recorded assets.
• Producing configuration status reports for project and programme boards.
• Supporting project teams in applying configuration management practices consistently.
• Supporting project in hand over – take over activities between other contracts to project team to agency teams and back, depending on project implementation phase.
• Liaising with the PMO, technical leads, and suppliers to manage configuration items across boundaries.
• Maintaining, including adding, changing and removing, Bills of Materials for Purchaser Requisitions and other agreed project configuration items.
• Maintaining and updating rack elevation configurations.
• Maintaining equipment port identification documentation.
• Maintaining cabling diagrams and cable connection documentation.
• Verifying configuration data against Patch Manager and the Configuration Management Database / CMDB, or equivalent authoritative register.
• Maintaining version control and historical records for the above products.
• Creating configuration reports and other related reports as required by the project.
• In particular it is expected that in the first 2 months of the contract, a baseline set of current state assessment & gap analysis and a configuration management plan will be delivered, which if they pass a deliverable quality gate metric will activate the exercise of the further contract options.
• Kick-off meeting: The Contractor shall conduct a monthly meeting with the ITM-RC1 POC to plan the objectives of upcoming months and review Contractor`s manpower to meet the agreed deliverables.
• Set sprint goals: Define clear, achievable goals for the sprint and associated acceptance criteria, including specific delivery targets, Quality standards as well as Key Performance Indicators (KPIs) for each task to be recorded in the monthly meeting minutes.
• Agree resourcing: Agree on the required level of effort for the various monthly tasks.
• Backlog Review: Review and prioritize the backlog of issues, and tasks, improvements from previous months.
• Weekly meetings: Between ITM-RC1 POC and the Contractor to review sprint progress, address issues, and make necessary adjustments to the processes or production methodology.
• Continuous improvement: The Contractor shall establish a continuous feedback loop to gather input from stakeholders for ongoing improvements and their subsequent implementation depending on NCIA approval.
• Progress Tracking: The Contractor shall use a shared dashboard or tool to track the status of the month deliveries and any issues.
• Quality Assurance/Quality Check: The Contractor shall ensure that the quality standards agreed for the month deliverables are maintained throughout the month.
• Produce sprint completion reports (format: e-mail update), which include details of activities performed and the list of the deliverables.
• The Contractor will participate in the daily reporting and planning activities (daily stand-ups) as well as the required participation in workshops, meetings, events and conferences related to the supported services, as requested by the service delivery manager.
• For each sprint to be considered as complete and payable, the Contractor must report the outcome of their work during the sprint, first verbally during the previous sprint review meeting and then in writing within five days after the month’s end date.
• At the end of the project, the Contractor shall provide a Project Closure Report that summarizes the activities under taken and completed during the period of performance at high level.
• In addition, the contractor will continuously strive to document processes and methodology so a handover set can be delivered to the purchaser.
• The Contractor shall organize and/or participate in Project meetings, or any other ITM meetings when asked by the PO, physically in the office or in person via an electronic means according to project manager’s instructions.
• The Contractor shall agree weekly with the PO a schedule of work, products and delivery dates, which will form the basis of the monthly deliverables report.
• The Contractor staff shall follow Purchaser’s policies, procedures and take due care of the Purchaser furnished equipment.

Requirement

• Delivering services under this SoW requires a valid NATO SECRET security clearance and any resource proposed for this SOW requires valid NATO SECRET security clearance prior to the start of the engagement.
• The proposed resource shall have formal recognition of configuration management competence, demonstrated by a recognized configuration management certification, qualification, or formal training credential (eg, CM2/CMII, ITIL, ISO 10007, EIA-649) or by equivalent documented professional experience in configuration management delivery in comparable environments.
• Be an expert user of Microsoft Excel.
• Have a solid understanding of configuration management processes.
• Have a good working understanding of: server hardware, in particular storage, network, memory and CPU architectures;
• Have a good working understanding of: network equipment, in particular Cisco equipment, transceiver types, interfaces, network modules, support models and licensing;
• Have a good working understanding of: cabling infrastructure, including fiber, copper, media type, speed and length.
• Understanding of physical security in a NATO or Defense environment.
• Experience with Patch Manager, CMDB tools, ServiceNow, Jira, SharePoint or equivalent configuration/documentation repositories.
• Be able to work independently and organize information flows in a way that minimizes errors.
• The Contractor shall participate in daily status update meetings, planning meetings, and other meetings, physically in the office, or in person via electronic means using Conference Call capabilities, according to project manager’s instructions.

Preferences

• Facility to design and implement relational databases and experience with Microsoft database tools.
• Experience in project management support.
• Good knowledge of project management principles, practices and procedures.
• Proficiency in the Microsoft Office Suite.
• Proficiency in taking meeting minutes and drafting comprehensive summaries.
• Thorough knowledge of written and spoken English, including the ability to write concise instructions for different audiences.
• Ability to establish and maintain effective working relationships with stakeholders.
• Experience — evidence of configuration management delivery in comparable environments, including tooling used (e.g. ServiceNow CMDB, Jira, [other]).
• Track Record — at least two references from similar engagements in the last 3 years, with outcomes and client contacts.