Coordination of ASI's and CMDB Discovery

Duties

• Review and support Verification Audit Control activities against the Configuration Management Database (CMDB) and supervise Configuration Control activities in accordance with Agency directives and local procedures.
• Assist in managing all configuration management activities within the CSU.
• Propose and agree configuration items (CIs) and establish naming conventions for unique identification.
• Establish and maintain operational processes for secure configuration, classification, verification, and auditing of configuration records.
• Develop, configure, and maintain tools and automation solutions for identifying, tracking, logging, and maintaining accurate configuration information.
• Produce reports on the status and effectiveness of configuration management activities.
• Identify configuration management issues and recommend corrective actions to improve compliance and operational efficiency.
• Update and maintain the CMDB with accurate, complete, and current information.
• Conduct manual discovery scans using approved scripts across air-gapped networks and transfer collected data into the relevant CMDB.
• Coordinate with CSU logistics personnel to obtain physical asset information for CMDB integration.
• Assess the impact of Authorized Service Interruptions (ASIs), ensuring business impacts are understood and mitigated.
• Provide status reports on implemented IT service changes to senior management.
• Propose maintenance and implementation windows for customer approval prior to ASI commencement.
• Coordinate with Joint Warfare Centre (JWC) and Enterprise Service Operation Centre (ESOC) to secure approvals for ASI activities.
• Implement routine changes within live IT service environments.
• Generate schedules and time estimates for planned IT service changes.
• Participate in risk, cost, and benefit analysis of proposed service changes.
• Document procedures and implemented changes within the ITSM system.
• Monitor the effectiveness of service improvements and corrective actions.
• Support the capture, analysis, diagnosis, and reporting of customer complaints and compliments.
• Contribute to Continual Service Improvement (CSI) initiatives by enhancing local processes and increasing efficiencies within the ASI process.
• Liaise closely with internal Section Heads and provide assistance as required.
• Plan, schedule own work and monitor work of others – where applicable - within limited time horizons.
• Perform other duties as may be required.

Requirement

• Strong understanding of Configuration Management principles, processes, and governance within enterprise ICT environments.
• Experience supporting Verification Audit Control and Configuration Control activities in accordance with organizational directives and procedures.
• Knowledge of Configuration Management Databases (CMDB) and configuration item (CI) lifecycle management.
• Ability to develop and maintain configuration management tools, including automation for asset tracking, logging, and reporting.
• Experience conducting audits, discovery scans, and validation activities across complex and air-gapped network environments.
• Knowledge of secure configuration, classification, and management of configuration items and associated records.
• Ability to analyse configuration and service management issues, identify risks, and recommend corrective actions.
• Experience implementing routine changes within live IT service environments while minimizing operational impact.
• Understanding of IT Service Management (ITSM), Continual Service Improvement (CSI), and change management methodologies.
• Experience generating schedules, time estimates, and impact assessments for IT service changes.
• Strong stakeholder coordination and communication skills, including engagement with senior management, logistics personnel, customers, and operational centres.
• Analytical and reporting skills to monitor service improvements, corrective actions, and customer feedback processes.