CSAC Engineer
C005298, CSAC Engineer
Location: Mons, Belgium
Work arrangement: Full-time on-site, with up to 20% remote work subject to approval
Security clearance: NATO Secret
Key duties
Under the direction of the Service Area Owner, the contractor will:
- Operate and support the application daily, including administration, troubleshooting, incident resolution, and user assistance.
- Deploy and maintain updates, patches, installations, configuration changes, and controlled uninstallations.
- Manage data loading, transfers, validation, migrations, and automation.
- Develop, maintain, and enhance Power BI dashboards and reports.
- Support the technical environment, including RHEL, NGINX, Java, and MS SQL connectivity.
- Provision and onboard users and provide ongoing guidance and technical support.
- Maintain operating procedures, configuration records, and technical documentation.
- Report on KPIs and SLAs, manage risks and issues, and participate in service reviews.
- Coordinate and gather information across NCSC, NCIA, and other stakeholders.
- Establish service processes and identify opportunities for automation, efficiency, and continual improvement.
Essential requirements
- At least 3 years of practical experience in cybersecurity or a related complex technical environment.
- Experience with application administration, production support, service initialization, and transition into steady-state operations.
- Strong hands-on Linux and Enterprise Linux expertise, preferably RHEL 9.x, covering:
- Servers, services, and processes
- Networking and storage
- Permissions and system logs
- System troubleshooting
- Experience with:
- Power BI dashboard and report development
- Database management, particularly MS SQL or PostgreSQL
- Data loading, migration, transfer, and automation
- Application deployment, patching, updates, and release management
- IT service management, SLAs, incident management, and change management
- Service improvement and automation
- Strong troubleshooting skills across application, middleware, operating-system, and database layers.
- Very good communication, analytical, and cross-team collaboration skills.
- English proficiency of at least NATO STANAG 6001 Level 3.
Education and certifications
- Bachelor’s degree from a recognized university in a related discipline, plus 3 years of relevant post-degree experience; or
- Without a degree, at least 5 years of extensive and progressively responsible relevant experience.
- Relevant Linux administration certification required.
- RHEL 9.x administrator certification is desirable.
Desirable background
- Experience supporting military or governmental organizations.
- Experience initializing an application and transitioning it into steady-state service.
- Experience establishing service processes that are not yet formalized.
- Familiarity with ITIL practices and formal change-management processes.
Working conditions
- Normal office environment in Mons.
- NCIA equipment will be provided for handling restricted information.
- Remote work may be permitted for up to 20% of total working time, with prior line-manager approval and no adverse operational impact.
- Home working must comply with NCIA policy and be coordinated with the SAO.
- Occasional travel to Brussels or The Hague may be required and reimbursed under NATO regulations.
- Work-related travel must originate from the designated duty station.