CSU Brussels (SB)_Network Operations Analyst

C005093- Network Operations Analyst — CSU Brussels (SB)

Working arrangement: Full-time on-site, with planned out-of-hours support when required
Security clearance: NATO Secret

Key duties

• Deliver first- and second-line operational support for enterprise network services.
• Diagnose and resolve network incidents and service requests promptly and systematically.
• Monitor, maintain, troubleshoot, and optimize network infrastructure.
• Install, configure, replace, and support routing, switching, authentication, wireless, and related technologies.
• Administer Cisco Identity Services Engine (ISE), including client provisioning and network changes.
• Perform configuration management, backups, maintenance, and system-health checks.
• Support infrastructure refresh and deployment projects through staging, testing, migration, commissioning, and acceptance.
• Implement network upgrades, configurations, and mandatory security controls.
• Support security assessments, compliance activities, and infrastructure validation.
• Maintain SOPs, technical documentation, configuration records, and backups.
• Identify and recommend improvements to network performance, resilience, processes, and service quality.
• Coordinate with internal stakeholders, NCIA Service Lines, project teams, and external providers.
• Participate in planning meetings and technical reviews, reporting progress, risks, issues, and operational activities.
• Work independently with limited supervision while contributing to the wider technical team.
• Provide planned support outside normal working hours when necessary.

Essential requirements

• Bachelor’s degree with at least four years of relevant professional experience.
• Valid Cisco Certified Network Professional (CCNP) certification.
• At least four years’ support experience with:
  • Campus networks using Cisco Software-Defined Access.
  • Data-centre networks using Cisco Application Centric Infrastructure.
• At least two years’ experience with:
  • DNS, DHCP, and IP address management systems.
  • Cisco ISE.
  • Network-monitoring systems such as Cisco Prime, Cisco Catalyst Center, Zabbix, or Cisco NDFC.
  • Wireless network implementation and support.
• Experience supporting multi-tenant network environments and multicast technologies.
• Knowledge and support experience with firewall systems.
• Experience implementing and supporting network load-balancing techniques.

Expected deliverables

• Timely, reliable resolution of network incidents and service requests.
• Stable, secure, and properly maintained network infrastructure.
• Successful preparation and deployment of network equipment for infrastructure projects.
• Accurate and current technical documentation, procedures, configuration records, and backups.
• Effective support for security validation, assessments, and compliance work.
• Practical recommendations that improve performance, resilience, efficiency, and service quality.
• Regular reports covering operations, project progress, risks, and issues.

Desirable qualifications

• Experience supporting VMware virtual networking and Infoblox.
• Working experience with Splunk.
• Knowledge of PKI certificates and associated systems.
• ITIL Service Operations certification.
• Experience in an international environment involving both military and civilian personnel.