IT Technician - Change Management Coordination

Brunssum, Netherlands Deadline: 29-05-2026 Posted: 15-05-2026 #16792

Duties

  • Administers Requests for Change, reviews and closes Requests for Change, and reports on results.
  • Documents meeting minutes of the local Change Advisory Board.
  • Assists in planning and management changes and configuration items. Monitors all CSU change management, Service Asset and Configuration Management activities in accordance with Agency directives, processes and local procedures.
  • Assists in development and execution of local release and deployment schedules, in accordance with Agency directives, processes and local procedures.
  • Conducts reviews and supports Verification Audits against Configuration Management Database. Supervises Configuration Control activities and ensures execution in accordance with Agency directives, processes and local procedures.
  • Plans, manages, coordinates assigned resources and conducts work to meet quality targets.
  • Takes initiative to investigate and resolve technical issues in a systematic approach.
  • Maintains sound knowledge on implemented technologies.
  • Advises superiors and recommends technical solutions.
  • Performs other duties as may be required.

Requirement

  • Higher vocational training in a relevant discipline with 5 years post-related experience.
  • ITIL V3/ V4 foundation is essential.
  • In depth experience in ITIL Change Management.
  • Knowledge of various ITIL processes and their relationships and purposes.
  • Experienced in Configuration management.
  • Experience with Release and deployment.
  • Competent in the use of personal computer office automation packages (such as; Windows, Word, Excel and PowerPoint).
  • Familiarity with the use of computer based administrative support tools.
  • Broad experience with, and understanding of, various ICT components used to deliver services, ranging from servers, PC's, VOIP telephones, call manager, satellite receivers, active network components, such as; routers switches and firewalls, as well as software applications and patching practices.
  • Familiarity and understanding with risk management practises in conjunction with the execution of IT change management.
  • This is a role that we require a very quick onboarding into the role, so practical experience in a face to face dynamic environment, talking to teams and Customers face to face, over the telephone and in meetings is a must.

Preferences

  • ITIL Service Transition certification desirable Broad and in-depth experience of the ITIL Service Management framework; Project management experience; Configuration Control; IT Collaboration tools.
  • Experience in training customers and end users with ITSM tools and processes.
  • Prior experience of working in an international environment comprising both military and civilian elements.
  • Knowledge of NATO responsibilities and organization, including ACO and ACT.

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