NIAPC Content Management

Braine l’Alleud and Brussels, Belgium Deadline: 15-06-2026 Geplaatst: 01-06-2026 #16888

Duties

  • All NIAPC-related requests are registered, processed, and closed using approved workflows with full traceability.
  • The NIAPC catalogue accurately reflects all approved products and vendors.
  • NIAPC workflows, decisions, and lessons learned are documented and maintained for audit and CSI purposes.
  • Vendors and NATO catalogue users are informed about any relevant platform availability change impacting the catalogue usage.
  • Monthly accepted reports (R1-R2-R3) provide visibility on volumes, throughput, SLA adherence, and risks in accordance to Section 5 (Reporting & SLAs).
  • On a monthly basis (see Annex A), and in accordance with D5 a report on: Received, active, and resolved vendor requests; Associated Management Tool(s) tickets, counters and their workflow status.
  • Monthly stakeholder coordination summary (Annex B) that outlines: Status of approvals/rejections; Listed products into NIAPC; Notable blockers, risks, and escalations.
  • Monthly NIAPC Platform Availability & Number of Unique Visitors.
  • NIAPC intake and processing workflows operational in agreed tooling; Initial reporting baseline established and validated; First full reporting cycle delivered (R1-R3).
  • For each calendar month: Delivery of D1-D5 outcomes; Submission of R1-R3 reports; Demonstrated SLA compliance; Updated documentation and audit records.

Requirement

  • 5 years’ experience of execution and governance of workflow-based service requests.
  • 3 years’ experience in catalogue and content lifecycle management in regulated or public-sector environments.
  • 3 years’ experience in management of multi-stakeholder approval workflows (NATO entities, Nations, vendors).
  • 3 years’ experience in maintenance of traceability, accuracy, and auditability of service outputs.
  • Production of service performance reports, including KPI and trend analysis.
  • Demonstrated experience in the use of service management and collaboration tools (e.g. Jira, Confluence) to evidence delivery.
  • Any contracted individuals of the Contractor must be in possession of a NATO SECRET security clearance at the start of the contract.

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