NNGEM CIS Systems Engineer

Duties & Role

In close coordination with the CIS Capability Service Delivery Manager, CSI Engineers, and developers, the Contractor will support the design, deployment, integration, maintenance, and operational support of the NNGEM/NUCOM application environment across NATO sites.

Key Responsibilities

• Design and configure virtualization environments supporting the NNGEM application
• Configure and integrate NNGEM applications with NATO Identity Management systems
• Support developers using Red Hat UBI and application components in alignment with NCIA security guidelines
• Develop and maintain centralized backup and restore procedures for containerized applications
• Configure and deploy monitoring solutions for managed applications (e.g., Zabbix-based monitoring)
• Deploy NUCOM/NNGEM applications across multiple sites in accordance with installation manuals
• Apply and deploy scheduled application updates (3 releases per year / every 4 months)
• Provide operational support and incident management:
  • Resolve incidents up to Level 2 support
  • Escalate complex issues to Level 3 support where required
• Create and maintain technical documentation:
  • “As-Built” documentation
  • Standard Operating Procedures (SOPs)
  • Standard Operating Instructions (SOIs)
• Review and provide feedback on:
  • Security hardening procedures
  • Identity management procedures
  • Backup and restore procedures
  • Installation manuals
• Deliver on-the-job training sessions based on approved training materials
• Ensure continuous operational stability and support of deployed CIS systems

Requirements Description

General Knowledge & Experience

• Strong understanding of computer and communication security principles
• Knowledge of networking concepts and vulnerabilities in modern operating systems and applications
• Minimum 2 years’ experience in implementation, maintenance, and support of ICT end systems in a large organization
• Hands-on experience configuring both hardware and software systems
• Ability to work independently and solve complex technical issues
• Proven experience in troubleshooting and providing technical support to end users

Skill, Knowledge & Experience

• Proven experience with virtualization platforms such as:
  • VMware vSphere
  • Microsoft Hyper-V
• Experience managing Windows and Red Hat Enterprise Linux environments, including distributed server/client infrastructures
• Experience in Identity and Access Management (IAM), including:
  • Red Hat Identity Management
  • Microsoft identity services
  • Identity Broker solutions
• Strong scripting skills in at least one language:
  • PowerShell or Python (automation of deployments and administrative tasks)
• Experience in ICT infrastructure troubleshooting and preventive maintenance
• Experience implementing monitoring solutions, preferably Zabbix
• Practical experience with backup and restore operations for containerized applications
• Strong English communication skills (spoken and written), as work is conducted in English

Certifications (Asset – Not Mandatory)

One or more of the following is considered advantageous:

• Red Hat Certified System Administrator (RHCSA)
• Microsoft Certified: Identity and Access Administrator Associate
• Zabbix Certified Professional (ZCP)
• IT Trainer certifications (e.g., RHCI, CompTIA CTT , MCT, CCSI)

Additional Information

• NATO Grade: Equivalent (not specified)
• Work Location: Mons, Belgium
• On-site Requirement: 100% onsite
• Working Conditions: Normal office environment
• Security Clearance: NATO Cosmic Top Secret