Principal Assistant (Project Support and HSMO)

The Hague, NL Deadline: 23-02-2026 Geplaatst: 17-02-2026 #16182

C004670, Principal Assistant

1. Portfolio, Programme and Project Support

  • Ensure effective delivery of support services across portfolios and projects.

  • Apply and recommend control solutions for planning, scheduling, and tracking project activities.

  • Configure and maintain project management tools (e.g., MS Project, ServiceNow).

  • Provide guidance on procedures, processes, and project management techniques.

  • Offer advice on the development of individual project proposals.

2. HSMO (Information Management) Tasks

  • Maintain and update information registers.

  • Support users in locating, saving, and organizing information according to guidance.

  • Escalate information-handling issues to senior team members.

  • Conduct basic data-quality activities (file naming corrections, metadata updates).

3. Resource Management

  • Assist in planning, coordination, and control of project resources.

  • Support proper allocation and monitoring of resources to meet deadlines.

  • Coordinate with Resource Managers on availability.

  • Assist with onboarding and staffing coordination.

4. Business Administration

  • Gather and provide information supporting ongoing team processes.

  • Plan and prepare meetings.

  • Set up and guide use of administration software and productivity tools.

  • Liaise across functions and maintain office policies/procedures.

5. Customer-Facing Duties

  • Provide information on organizational services, facilities, and procedures.

  • Maintain professional stakeholder relations and service communication.

  • Schedule and confirm appointments, meetings, and reservations.

6. Administrative & Coordination Duties

  • Organize and maintain files, records, and databases.

  • Prepare and coordinate Statements of Work (SOW) for agency customers.

  • Support project delivery activities (documentation review, implementation, change management, risk & issue management).

  • Prepare and maintain project plans (including ServiceNow activities).

  • Monitor project performance and approve resource time entries.

  • Maintain project portals and document libraries.

  • Report on project status.

  • Perform other related duties as required.

REQUIREMENTS

Core Experience Areas

Portfolio/Project Support (5–7 years)

  • MS Project / ServiceNow configuration

  • Planning and tracking activities

  • Budget management and expense tracking

  • Financial reporting

  • Project presentations

HSMO / Information Management (5 years)

  • SharePoint administration

  • Data quality and metadata management

  • Records handling

  • Documentation and procedure writing

Resource Management (4 years)

  • Resource planning and coordination

  • Personnel onboarding

  • Staffing coordination

Business Administration (5 years)

  • Meeting coordination

  • Cross-functional liaison

  • Policy and procedure development

  • Basic user training

Customer-Facing Communication (8 years)

  • Multi-channel service communication

  • Appointment scheduling

  • Stakeholder engagement

Project Delivery Support (4–5 years)

  • SOW preparation

  • Project planning

  • Performance monitoring

  • Risk and change management

  • Lessons learned documentation

Microsoft Office Automation (5 years)

  • Advanced Excel (budgeting, data analysis)

  • Word, PowerPoint, Outlook, Teams

English Communication (10 years)

  • Excellent spoken and written English

  • Professional correspondence and presentations

Key Soft Skills (8 years each)

  • Initiative & Flexibility: Strong problem-solving skills and adaptability in fast-paced environments

  • Interpersonal Skills: Collaboration, customer-service mindset, stakeholder support

Desired Skills

  • Social media management

  • Personnel onboarding

  • Expense tracking / financial administration

  • Presentation support

  • Procedure documentation

  • Training delivery

  • MS Project / ServiceNow expertise

  • SharePoint governance knowledge

Education

  • Bachelor’s degree in Economics, Finance, Human Resources, Business Administration, or related discipline

  • Minimum 7 years of post-related professional experience

Reageren op aanvraag