Principal Technician (Digital Collaboration)

Principal Technician (Digital Collaboration), C004952 

Main Duties

• Support Video Teleconferencing (VTC) and Audio/Visual (A/V) services for NATO customers.
• Provide VIP VTC support to senior military leaders (Flag Officers/General Officers) and headquarters staff.
• Coordinate VTC and A/V requirements with customers and ensure services are delivered according to agreed standards.
• Support NATO-wide VTC operations and connectivity across the Alliance.
• Act as a technical point of contact for VTC and A/V equipment in North America.
• Provide first- and second-line technical support for VTC and A/V systems.
• Install, maintain, upgrade, and replace VTC and A/V equipment when required.
• Support field engineering activities and infrastructure modernization projects.
• Assist with management of industry support contracts.
• Travel to other NATO locations when needed.

Essential Requirements

• At least 5 years of experience as a VTC and Audio/Visual Technician.
• Experience planning, installing, maintaining, and troubleshooting:
  • Video conferencing systems
  • Audio/Visual equipment
  • Voice and data communication equipment
• Experience with simultaneous interpretation systems.
• Experience in customer support environments.
• Experience handling technical incidents and problem management.

Desirable Qualifications

• Experience working in international military/civilian environments.
• CCNA certification.
• Polycom Certified Videoconferencing Engineer (PCVE).
• InfoComm AV Installation certification.
• NATO HD VTC Facilitator certification.
• Knowledge of Crestron and Extron control systems.