Senior IT Change Manager

Duties

• Contributes to the development of policies, standards and guidelines for strategy development and planning.
• Develops and communicates plans to drive forward the strategy and related change planning.
• Provides support and guidance to help stakeholders adhere to the approach.
• Ensures that all stakeholders are aware of the strategic management approach and timetables.
• Collates information and creates reports and insights to support strategy management processes.
• Supports monitoring of the external environment and assessment of emerging technologies.
• Contributes to the creation of reports, technology roadmapping and the sharing of knowledge and insights.
• Defines and manages scoping, requirements definition and prioritisation activities for initiatives of medium size and complexity.
• Contributes to selecting the requirements approach.
• Facilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirements.
• Establishes requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source.
• Proposes and agrees the configuration items (CIs) to be uniquely identified with naming conventions.
• Puts in place operational processes for secure configuration, classification and management of CIs, and for verifying and auditing configuration records.
• Develops, configures and maintains tools (including automation) to identify, track, log and maintain accurate, complete and current information.
• Reports on the status of configuration management.
• Identifies problems and issues and recommend corrective actions.
• Leads the assessment, analysis, development, documentation and implementation of changes.
• Develops implementation plans for complex requests for change.
• Reviews proposed implementations and evaluates the risks to the integrity of the product and service environment.
• Ensures appropriate change approval is applied to changes.
• Reviews the effectiveness of change implementation.
• Identifies, evaluates and manages the adoption of appropriate tools, techniques and processes for change control.
• Analyzes and presents the pros and cons of potential risks to IT service changes.
• Designs approaches and templates for the implementation and review of IT service changes.
• Directs and monitors the implementation of IT service changes and procedures.
• Determines methods and processes for IT service changes.
• Compares change impact assessing approaches with other industry professionals or organizations.
• Evaluates the effectiveness of change management through professional group discussions.
• Clarifies the similarities and differences among life cycles; easily labels and describe each phase.
• Explains the basic concepts of a structured approach to application development.
• Describes associated standards, procedures and guidelines for the system development life cycle.
• Highlights the major phases, activities, checkpoints and deliverables in the system life cycle.

Requirement

• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience.
• Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 10 years extensive and progressive expertise in duties related to the function of the post.
• 3 years of practical experience in managing change request from initiation to closure while engaging with relevant process owners and stakeholders.
• Experience in leading small teams.
• ITIL Foundation Certification.