Senior Technician (Information Systems AirC2)

Uedem, DE Deadline: 06-05-2026 Bijgewerkt: 24-04-2026 #16682

Duties & Responsibilities

The Senior Technician (Information Systems AirC2) will support the operation, maintenance, and performance of assigned ICT platforms and applications within a service operations environment. Key responsibilities include:

Systems Installation, Operation & Maintenance

  • Install, configure, operate, and maintain CORE systems, applications, databases, and ICT platforms.
  • Ensure systems remain up to date with the latest patches, configurations, and best practices.
  • Monitor system health and proactively address issues to ensure high availability and reliability.

Application & Platform Support

  • Maintain application performance, availability, and data integrity across assigned platforms.
  • Support IT Service Continuity Management (ITSCM), including Business Continuity and Disaster Recovery plans.
  • Provide technical support during operational execution phases of CIS services.

Monitoring, Performance & Capacity Management

  • Implement and maintain monitoring tools, procedures, and performance management techniques.
  • Track, analyse, and report on system performance and capacity.
  • Identify bottlenecks and recommend improvements to ensure optimal system performance.

Documentation & Configuration Management

  • Produce and maintain accurate documentation for system design, configurations, and operating procedures.
  • Ensure documentation aligns with operational standards and is kept up to date.

Coordination & Support

  • Liaise with internal units, service lines, and external technical teams to ensure service integration and delivery.
  • Support and implement assigned project work packages within defined timelines.

Operational Support

  • Participate in 24/7 operational duties when required.
  • Perform additional tasks as assigned in support of service operations.

Education, Experience & Training (Essential)

Education

  • Higher vocational training in a relevant discipline with at least 2 years of post-related experience;
    or
  • Secondary education with at least 4 years of relevant professional experience.

Experience

  • Experience in systems administration of complex IT environments.
  • Strong knowledge of installation and maintenance of:
    • Operating systems
    • Data management systems
    • Office automation tools
    • Utility software
  • Experience diagnosing network issues and implementing corrective actions.
  • Practical knowledge of Linux systems administration.

Experience & Training (Desirable)

Experience

  • Knowledge of AirC2 systems.
  • Experience working in international environments with both military and civilian stakeholders.
  • Understanding of NATO organisational structures (including ACO and ACT).
  • Experience working within an IT service provider environment with a focus on service delivery excellence.

Competencies & Personal Attributes

  • Relationship Building: Builds effective working relationships across all organisational levels.
  • Integrity & Values: Demonstrates strong ethical standards and accountability.
  • Customer Focus & Delivery: Maintains high-quality output and consistently meets objectives.
  • Adaptability: Responds effectively to change and evolving operational demands.
  • Drive & Initiative: Proactively pursues goals and continuous professional development.

Additional Information

  • Location: Uedem, Germany (full-time on-site)
  • Duration: 10 June 2026 – 30 December 2026
  • Workload: 1045 hours
  • Working Conditions: Office-based environment
  • Security Clearance: NATO COSMIC Top Secret
  • Grade Equivalent: G10

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