Senior Technician (Innovation and Continuous Improvement
Senior Technician – Innovation and Continuous Improvement
Reference: C005458 | Equivalent NATO grade: G10
Main duties
- Support project planning and align requirements with Service Operations needs.
- Work with stakeholders to define project support models and requirements.
- Coordinate and track projects transitioning into Service Operations.
- Prepare and maintain acceptance criteria; review deliverables and documentation against them.
- Follow up on actions, dependencies and outstanding issues.
- Maintain stakeholder communication and deputise for senior staff when required.
Required experience and education
- Practical experience implementing ITIL Service Operations processes, preferably in an Operations Centre.
- Experience in a large organisation with a matrix structure.
- Experience reviewing business processes, supporting project management and preparing business documentation.
- Ability to assess proposed process changes and recommend improvements.
- Good knowledge of telecommunications, networking and IT solutions.
- Relevant higher vocational qualification plus 2 years of relevant experience, or secondary education plus 4 years of relevant experience.
Preferred qualifications and experience
- PRINCE2 Foundation, Agile PM or equivalent.
- ITIL v3/v4 Foundation or equivalent.
- ITIL Continuous Service Improvement, Six Sigma Green Belt or equivalent.
- Business Analysis Management or equivalent.
- Experience in an international military/civilian environment.
- Knowledge of NATO, including ACO and ACT.
Contract and working conditions
- Location: Mons, Belgium — full-time on-site.
- Dates: 18 November–31 December 2026.
- Total hours: 350.
- Security clearance: NATO Secret required.
- Work may involve underground or secure areas and shift patterns.
- Up to four temporary duty trips within Belgium per year are foreseen.