ServiceNow DM/CRM Support

50% hybrid: Braine-l'Alleud, BE 21-05-2024 #12305

C003524, ServiceNow DM/CRM Support

Duties:

  • Manage and administer ServiceNow modules (DM, CSM, GRC, CIM) in line with SSBA guidance and in coordination with other Service Lines;
  • Develop scripts and solutions to support the operation and maintenance of ServiceNow modules (DM, CSM, GRC, CIM);
  • Apply techniques and methods for troubleshooting issues on ServiceNow platform;
  • Develop and provide guidance for the creation and management of Servicenow reports;
  • Act as third line support on ServiceNow and collaborate with other lines of support;
  • Support the implementation of additional ServiceNow modules;

Requirements:

  • It is essential the Contractor possess Software Engineering Skills:
  • Systems Development –Programming/Software development:
  • Extensive ServiceNow platform (DM, CSM, GRC and CIM) knowledge;
  • Extensive experience developing solutions using JavaScript and ServiceNow REST API's;
  • Experience with ServiceNow Strategic Portfolio Management;
  • Experience with ServiceNow's MID Server, Flow Designer and App Engine Studio;
  • Experience with Oracle Linux;
  • Experience with MySQL;
  • Language: English 3333 (Listening, speaking, reading and writing)
  • Standard Automatic Data Processing Knowledge
  • Word Processing: Advanced knowledge
  • Spreadsheet: Working knowledge
  • Graphics Presentation: Working knowledge
  • E-mail clients/Web Browsers: Working knowledge.

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