Solution Support Engineer

The Hague, NL Deadline: 12-10-2026 Posted: 28-09-2026 #17640

Duties

  • Provide technical support for software solutions, including troubleshooting applications, hardware, integrations, and system performance.
  • Contribute to solution architecture, technical specifications, requirements, and network design in line with organisational and security standards.
  • Plan and monitor development work, coordinate resources, and support engineering changes.
  • Maintain applications, collect performance data, and document release and deployment activities.
  • Provide 24/7 immediate on-call Level 2 support for NATO AirC2 services, responding to and resolving tickets against defined KPIs. Work on-site with the service team when not on call.

Essential requirements

  • Relevant higher vocational training and 3 years of related experience, or a secondary educational qualification and 5 years of related experience.
  • Experience diagnosing software, hardware, and integration issues, including debugging, log analysis, and root-cause analysis.
  • Experience with a cloud platform such as AWS, Azure, or Google Cloud, plus knowledge of APIs and basic integrations.
  • Ability to coordinate support work and communicate issue progress across teams.
  • Customer-facing technical support, customer service, or help desk experience.
  • ITIL Foundation or advanced certification.
  • NATO Secret security clearance.

Desirable experience: NATO AirC2 services; software design, development, testing, and Agile methods; on-site installation in military environments; or NATO/FAS support and software lifecycle processes.

Assignment details: Full-time on-site in The Hague, Netherlands, from 23 November to 31 December 2026lo with 24/7 immediate on-call response required.

Apply for this position

Back