Support for Microsoft Power BI Service Operations, Development and Training

2026-0036, Support for Microsoft Power BI Service Operations, Development and Training

Duties

• Configure, administer, and optimize Power BI Report Server and Power BI Service.
• Monitor platform performance, availability, backups, logs, and system health.
• Provide Level 2 and Level 3 support and assist Level 1 support teams.
• Manage incidents, problems, service requests, and change requests using ITIL processes.
• Perform Power BI patching, upgrades, and maintenance activities.
• Coordinate with infrastructure, database, and service teams to resolve issues.
• Design, develop, and maintain Power BI dashboards and reports.
• Build and optimize data models, DAX calculations, and reporting solutions.
• Migrate existing dashboards from other reporting platforms into Power BI.
• Create and maintain SOPs, runbooks, technical documentation, and architecture documentation.
• Develop operational reports, KPI reports, and service performance metrics.
• Deliver end-user training, workshops, and knowledge transfer sessions.
• Mentor Power Users and support self-service BI adoption.
• Participate in daily status meetings, planning sessions, and stakeholder coordination activities.
• Ensure compliance with NATO security, governance, and service management standards.

Mandatory Requirements

Security

• NATO SECRET clearance.

Experience

• 5 years in large-scale business application implementations.
• 3 years Power BI Report Server and Power BI Service administration.
• 3 years Power BI development (reports, dashboards, DAX, data modelling).
• 5 years Microsoft SQL Server (2014 ) including SQL and ETL.
• 2 years data modelling (star/snowflake schemas).
• 2 years ITIL-based L2/L3 support experience.
• 2 years working in Agile environments.

Technical Skills

• Power BI Administration.
• Power BI Development.
• DAX.
• Data Modelling.
• SQL Server.
• ETL Processes.
• ITSM / ITIL.
• Monitoring and troubleshooting.
• Technical documentation.

Soft Skills

• Strong analytical and problem-solving abilities.
• Process-oriented mindset.
• Ability to communicate with technical and non-technical stakeholders.
• Ability to work independently and within teams.
• Strong documentation and reporting skills.
• English proficiency (C1 or equivalent).

Desired Requirements

• ADFS claims-based authentication for Power BI.
• Oracle Database knowledge.
• KNIME Analytics Platform experience.
• Java development experience.
• Experience in military/international environments.
• Knowledge of NATO, ACO, and ACT structures.

Key Competencies

• Power BI Platform Administration
• Business Intelligence & Analytics
• Dashboard Development
• SQL & Data Warehousing
• ITIL Service Management
• Incident & Change Management
• Training & Knowledge Transfer
• Stakeholder Management
• Documentation & Governance
• Service Operations & Support
• Agile Working Methods
• Cross-functional Coordination