Key Duties & Responsibilities
- Support change implementation activities within IT/NaaS environments
- Assist with resource management and coordination
- Maintain and manage information and documentation
- Provide project support to technical teams and stakeholders
- Perform administrative support tasks related to IT service delivery
- Assist in tracking, updating, and reporting on IT service activities
- Support structured processes aligned with IT service management (ITSM)
Education Requirements
- Not explicitly specified, but typically aligned with:
- IT, Business Administration, or related field
Experience Requirements
- Experience working with IT Service Management (ITSM) tools and processes
- Familiarity with change management and service operations environments
- Experience supporting projects and administrative coordination
- Exposure to structured IT environments
Skills & Knowledge
- Working knowledge of:
- ITIL framework
- ITSM tools (e.g. ServiceNow or similar)
- MS Project or equivalent planning tools
- Ability to:
- Support project coordination and reporting
- Manage and organize technical documentation
- Work within structured processes and frameworks
- Strong organizational and communication skills
Desirable Attributes
- Experience in NATO or defence environments
- Familiarity with Network-as-a-Service (NaaS) concepts
- Ability to work in multi-stakeholder, structured environments
Other Key Requirements
- Active NATO SECRET clearance (mandatory)
- Fluent English (written and spoken)
- Ability to work full-time on-site
Working Conditions
- Location: Braine-l’Alleud, Belgium
- 100% on-site role
- Normal office environment
- Contract: June 2026 – December 2026
- Total scope: 418 hours (~2.5–3 months full-time equivalent)
- Travel: Up to 50 duty trips (TDY) within Belgium per year
Key Competencies
- Organizational and administrative efficiency
- Understanding of IT service management processes
- Attention to detail and documentation skills
- Coordination and stakeholder support
- Adaptability in structured IT environments